FAQs

Can I book in heavy items?

A: Yes, our maximum weight is 120 kg only for each item any items that are heavier than 120kg will not be accepted

Are there any refunds?

A: No; Sorry. There is a process, follow the procedure, if any reason you need to reschedule that’s ok, as long as its before the booked in day!

Am I able to add extra items on the booked in day?

A: No Sorry. Extra items on the day of the move will not be accepted. There are only two options when booking in your move.

Do I need to call any one on the day to confirm booking?

A: There will be an email sent to you, that will confirm your booked in service and payment has been made. On the day no need to confirm anything, our team will contact you and confirm your booked in and confirm arrival time.

Do you charge a call out fee?

A: No; we do not charge any call out fees. There is no need for quotes, or enquiries. Our service is a fixed price service.

Are there any other costs involved?

A:
  • Yes! If you have stairs, $20 each flight of stairs
  • No, for simple moves without stairs; our booked-in service is fixed price. When you choose the option that suits your needs, that’s the price you will pay plus GST.

Are you insured?

A: Yes, we are fully insured.

Can I book in just one item?

A: No sorry; For our fixed price service there is a minimum. We are offering only two options.
Option one $450 + gst for 10 items only.
Option two $600 + gst for 15 items only.

What can we do if we have more than 10 or 15 items to move?

A: You will have an option to multi book in our booked in service. if you want to book in one or 2 moves on the same day or another day that’s ok.

Can we book in your service for outer state?

A: No sorry; we are offering our fixed price service within the Sydney metro only.

Can I pay cash?

A: Sorry no, all bookings are booked in and payments are made online only.

A: Yes, our maximum weight is 120 kg only for each item
any items that are heavier than 120kg will not be accepted

A: No; Sorry. There is a process, follow the procedure, if any reason
you need to reschedule that’s ok, as long as its before the booked
in day!

A: No Sorry. Extra items on the day of the move will not be
accepted. There are only two options when booking in your move.

A: There will be an email sent to you, that will confirm your booked
in service and payment has been made. On the day no need to
confirm anything, our team will contact you and confirm your
booked in and confirm arrival time.

A: No; we do not charge any call out fees. There is no need for
quotes, or enquiries. Our service is a fixed price service.

A: <ul> <li><strong>Yes!</strong> If you have stairs, $20 each flight of stairs
</li>
<li>
<strong>No,</strong> for simple moves without stairs; our booked-in service is fixed price.
When you choose the option that suits your needs, that’s the price you will pay plus GST.
</li>
</ul>

A: Yes, we are fully insured.

A: No sorry; For our fixed price service there is a minimum.
We are offering only two options.
<br>
Option one $450 + gst for 10 items only.<br>
Option two $600 + gst for 15 items only.

A: You will have an option to multi book in our booked in service.
if you want to book in one or 2 moves on the same day or another
day that’s ok.

A: No sorry; we are offering our fixed price service within the
Sydney metro only.

A: Sorry no, all bookings are booked in and payments are made
online only.